Volunteer field guide. Use campaign-approved messaging. When in doubt, ask HQ before sharing process or legal details.
Field playbook · roles/03b-relational-touch-playbook.md
Relational · contact playbook (step-by-step)
Before you talk (2 minutes)
- Know your one ask (volunteer, event, relational intros).
- Bring two time-bound options (“Tuesday phone bank intro” vs “Saturday coffee”).
During the conversation — LISTEN framework (internal mnemonic)
- Listen first — confirm what they care about.
- Inform accurately — no unsourced process claims.
- Story short — one human example, local if possible.
- Transition — connect values to the ask.
- Engage consent — “Would it be okay if I followed up Thursday?”
- Next step literal — calendared, not vague.
After the conversation (3 minutes)
- Log date + outcome bucket (supportive / curious / opposed / follow-up).
- Schedule the follow-up before you chat with the next person.
- If sensitive, route to campaign coordinator privately.
Weekly Power of 5 sprint (60 minutes team time, can be split)
- Each person completes 5 intentional conversations.
- Team produces 5 introduced connectors for the next week (warm intros, not cold spam).
When someone is hostile or unsafe
- Thank, leave, do not engage. Report patterns to HQ if needed.